Revenue Management training


Ducharme can also assist with tailored capacity building support pertaining to municipal revenue management and related processes.

We have developed a Revenue Management course specifically tailored to the municipal context of service delivery and related challenges. Please find herewith the core aspects addressed during our training support for municipalities as a holistic approach to revenue management with the end objective to have accurate and complete municipal revenue which is collectable on time. 

1. Consumer & land parcel database

Without complete & accurate consumer and land parcel data, any attempt in revenue enhancement will be futile.

2. Metering & Billing

  • Water
  • Electricity
  • Refuse
  • Sewerage
  • Bulk Utilities
  • Consumer

Own consumption

The reading of meters is a fundamental link in the metered services operation of municipalities and the generation of revenue – it is the reading of meters that determines what the consumer will ultimately pay and if the customer information and billing information is incorrect the municipality has no basis to effectively collect revenue and therefore may lose significant revenue in the process. 

3 home page. Debt Collection / Pre-paid systems

The intention of debt collection is twofold to collect monies due to the municipality and to rehabilitate debtors to ensure that the municipality reaps the benefit of the annuity cash flow going forward.

4. Customer care & communication

Customer disappointment and disillusionment with service delivery develops easily and inevitably results in customers perceiving the services for which they are being charged as being inadequate. The ultimate outcome is poor payment of municipal services and a gradual decrease in service quality due to insufficient funds.

5. Analysis of debtors book

To manage its debt properly, the municipality must have effective debt management tools, including an analysis of the debtors book using techniques such as ratio analysis to identify risky areas that need intervention.

6. Decreasing water & electricity losses

Water and electricity loss reduction is vital to municipalities to ensure that limited resources are effectively utilised.

7. Credit control & debtors collection policy

The credit control and debtors collection policy provides a standard policy to address those external and internal factors that influence consumer behaviour and to provide acceptable services to its residents.

8. Managing the poor

The need exists to effectively manage the poor in terms of a municipality’s constitutional obligations.

For a detailed quote for inhouse training, please contact us. For more information on our revenue management support, please refer to our Property & Revenue Management brochure link.